I can no longer attend the event, can I get a refund?  

Provided that you purchased your ticket through or from an authorised sales channel, you will be entitled to a refund minus booking fees where:

    1. The event is cancelled
    2. The event is rescheduled and you cannot or do not wish to attend the rescheduled event.
    3. The event is significantly relocated, and the nature of the experience and/or geographic location of the event is fundamentally altered by the relocation. You must apply for a refund within five (5) working days of the announcement of the relocation in order to obtain a refund.
    4. An event is cancelled due to unforeseen circumstances that arise during the event, leaving the event uncompleted. (Note however that if a substantial proportion of the event is completed then, depending on the circumstances, OpenRoads Rally may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.
    5. For any other reason, provided that:
      1. You notify us more than 60 days before the advertised event date 
      2. The service is not operated by a third party (such as training tickets)
      3. In the case of services, the services have not already been performed.

How do I request a refund?

Please submit your refund request here

How do I use an exchange voucher? 

You will have received a code from us that you can apply at checkout.

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